Returns & Exchanges
At La Jetée, we want you to be completely satisfied with your beauty ritual. If you are not entirely happy with your purchase, we offer a 30-day return window for unopened and unused products in their original packaging.
Initiate Your Request
Log into your account portal or contact our concierge team with your order number to request a Return Merchandise Authorization (RMA) label.
Prepare Your Package
Carefully pack the unused items in their original box with all protective padding to ensure the delicate formulas are not damaged during transit.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your authorization.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing