Frequently Asked Questions
Everything you need to know about your La Jetée beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. After your package ships, we will send a tracking link so you can monitor its journey to your doorstep.
Are your beauty products cruelty-free?
Yes, at La Jetée, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we prioritize vegan-friendly formulations.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on products that have been opened or used.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which product is right for my skin type?
Each product page includes a detailed description of suitable skin types. You can also take our online Skin Quiz or contact our beauty consultants for personalized recommendations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.